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VocaBase is a VoiceXML application server featuring tools for the administration, design and operation of new-generation voice portals.
VocaBase orchestrates all telephone interactions between customers, IT systems and contact centers in real time, using an integrated definition of call flow that combines voice interactions, business rules and IT transactions.
The VocaBase Studio user interface enables business users to rapidly implement and scale their internal or external applications through their Internet browser without having to acquire specialized technical know-how.
It also includes tools for tracking and analyzing traffic and customer behavior that are essential to companies for continued improvement of their service quality.
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