The health sector, which includes hospitals, medical houses and individual practionners, is undergoing deep changes, under the combined effects of the aging of the population, the current wordwide helath crisis, increasing budgetary constraints and technological developments.
Healthcare facilities are encouraged to increase their operational efficiency, including networking their activities, while ensuring greater patient satisfaction.
At the same time, healthcare professionals must take into account the revolutions of the development of distance medicine and e-health solutions.
This has a significant impact on distance relationship strategies, methods and tools, among which the phone continues to play a major role.
Improve your patient relationship :
The main challenge today is to satisfy the patient while optimizing the operational efficiency of the resources deployed.
Organizations need to deploy a comprehensive, multi-Channel Patient Relationship Services
VocaBase’s global approach meets the specific needs of healthcare professions, taking advantage of telephony, internet and mobile applications
The integration of specialized solutions makes possible to offer a consistent patient experience, regardless of the channel used.
Our vision :
- Let patients choose the right interaction channel for their context
- Combine remote, assisted, self-service, and local transactions
- Offer the same user experience on all channels, integrated into the BDs
- Simplify interactions thanks to the documents dematerialization
- Personalize patient interactions by identifying them
- Promote proactive notifications and interactions
Some references in the heathcare sector
Brussels University Hospital. Multichannel (phone and SMS) automated appoint-ment reminder campaign solutions, hosted by VocaBase.
Brussel children University Hospital. Multichannel (phone and SMS) automated appointment reminder campaign solutions, hosted by VocaBase.
Regional hospital and 3rd employer of the Walloon Brabant province of Belgium. Speech enabled automated attendant and multichannel (phone and SMS) auto-mated appointment reminder campaign solutions, hosted by VocaBase.
Automated Attendant & Appointmeent Management
Automated Attendant & Appointement Management
Clinique Saint Pierre Ottignie
Automated Attendant & Appointement Management (reminders)
French Subtitle French
French subtitle Dutch