Retail

VocaBase + VocaPack Suite for Retails

Through work with multiple references in the financial distribution and remote sales sector, VocaBase has been enriched with all the tools needed for creating an integrated and complete solution that covers all sector requirements for voice applications.

Some references in the retail sector

French leader of the “Do it yourself” home improvement centres. Call attendance and routing server on an Alcatel + Genesys platform for the technical assistance contact centre (20 agents), integrated with the CRM software via Web Services. Global integration by Nextira One on a platform hosted by Colt.