For the caller, it guarantees a positive perception of the company:
• Avoids abandoned called and complaints
• Processes calls rapidly and efficiently
• Ensures comfortably fluid conversation and pleasant transfer through service regularity
• Provides permanent availability; gives information on company hours at minimum
For the company, telephone reception is simplified and optimized:
• Avoids complaints and improves company image
• Ensures availability of reception services and company departments
No scripting work, just easy configuration of reachable persons, services and reasons for call.
• Provides flexibility (management of peak call times, which enables optimal direct management of personnel)
• Analyses all data (persons called, persons calling, reason for call, length of call, transfers made, etc.)
• Reduces operating costs