In the age of self-service and distance relationship, there are still many activities that require human contacts. When there activities need to be planned between an organization and its customers, the organization has to deploy modern, easily accessible appointment management tools, reachable anywhere, at anytime.
There are multiple examples of appointments : medical consultations, call-backs, technical interventions or repairs, business meetings, logistic deliveries, services in service centers, shops, craftsmen works, etc.
The goal of managing appointments is twofold : whatever the purpose of an appointment, it is to make the appointment as convenient as possible for the clients and especially to remind them to avoid the disastrous impact of unfulfilled appointments that unnecessarily mobilize valuable resources.
VocaPocaPack Appointment management integrates with standard agendas (such as Google Calendar, Ultragenda, Doctena, …) to make all appointment management transactions accessible over the phone without changing the agendas alreay in place.