VocaPack Quality of Service

The VocaPacks Quality of Service application measures customer satisfaction on line through an interactive set of quick voice questions and answers. It can be used in survey mode on outgoing calls, as well as at the end of a call or at the end of a conversation with an operator or a voice portal.

The Satisfaction Survey application has a number of useful features, including:

Evaluation of customer satisfaction on line
• Using incoming calls: end of call option or after conversation with an agent
• Using outgoing calls: programmed survey

Easy configuration of questions and answers by business users
• Questions in speech synthesis (TTS)
• Answers in DMTF or speech recognition (ASR)

Generation of application statistics
• By period
• By question

Benefits are immediate:
• Improvement in customer satisfaction
• Easy management for business users
• Rapid deployment
• Objective tool for performance measurement